
: , View Previous Post Return to Main Page View Next Post SERVICE ASSURANCE ITIL Tuesday , November 16, 2010 Add a Comment Now We Want to Hear From You Building Bridges Between IT and the Business The last in a series of three blogs exploring the journey from IT management to service . assurance By David Hayward Service Assurance is a term that connotes 360-degree situational awareness of business services , i.e . a consolidated , real-time , predictive view of all silos , workloads and their relationship to a service Where previous business service management BSM solutions have fell short , IT organizations need a next-generation approach to align IT with the business . This new approach must be designed to build bridges of communication and promote collaboration across the cultural and